Industry tmt

From binary to brilliance: How AI can redefine the TMT landscape?

With AI and ML, the TMT industry can surge ahead to unlock boundless possibilities, where data becomes intelligence, content creation reaches new frontiers, and engagement is taken to extraordinary heights. Imagine unlocking the power of massive datasets, generating automated content, and captivating audiences with personalized experiences. By embracing these transformative technologies, TMT companies can stay ahead in a highly competitive landscape, deliver exceptional experiences, and unlock new avenues for growth and innovation.

Unlock new frontiers with pre-built ML solutions

Daitrix’s ML-powered solutions empower TMT companies to stay ahead in a highly competitive landscape by driving revenue growth, reducing costs and risks, and improving operational efficiency.

Boost revenue growth with multi-dimensional customer segmentation and targeting, strategic cross-selling and upselling, dynamic pricing, cart abandonment prevention, effective loyalty programs, and churn mitigation.

Cut costs through advanced inventory and supply chain network optimization, demand forecasting, automated call summarization, actionable spend analytics, contract analytics, and efficient staff scheduling.

Mitigate risks and disruptions in supply chain operations, contractual agreements, supplier/vendor management, price volatilities and market dynamics, and other emerging markets.

Improve operational efficiency by optimizing and streamlining marketing campaigns and initiatives to maximize conversions and scoring all calls to promote best practices and enhance agent performance.

TMT Industry Solutions

Advanced customer segmentation and targeting

Utilize multi-dimensional customer segmentation to enhance conversion rates, while employing look-alike modeling to categorize new customers effectively.

Comprehensive campaign optimization

Streamline marketing initiatives and budget allocation to maximize conversions through propensity modeling, channel selection, multi-campaign optimization, and campaign parameter fine-tuning.

Strategic cross-selling and up-selling

Harness data-driven insights to present existing customers with new products, services, or bundled offerings, increasing wallet share, transaction frequency and size, and fostering a long-term strategic relationship.

Proactive churn mitigation and inactive customer activation

Minimize customer attrition by identifying and addressing churn factors, and re-engaging inactive customers with tailored products to promote customer growth while reducing acquisition costs.

Cart abandonment prevention

Enhance conversion rates at every stage of the sales funnel, ultimately leading to successful transactions.

Customer loyalty maximization

Expand and amplify loyalty program impact by leveraging AI/ML-generated insights. Develop and implement timely, relevant offers and rewards based on customer segments to encourage participation and engagement.

Customer lifetime value forecasting

Accurately predict potential customer lifetime value, enabling prompt identification of high-value new customers and strategic efforts to increase their LTV for informed decision-making.

LLM-GenAI capabilities

Leverage LLM-GenAI solutions to enhance operational efficiency, streamline workflows, and improve self-service for customers and employees. Benefit from LLM-powered expert systems, workflow automation, and NLP-based information retrieval, all while ensuring robust data privacy and security.

Agentic AI for TMT operations

TMT companies can leverage AI to monitor network performance, track content delivery, and identify bottlenecks in service infrastructure. An NLP interface can integrate with back-end systems, driving operational efficiency and improving service quality.

Agentic AI-powered employee engagement and assistance

AI-powered tools streamline onboarding, training, and benefits optimization, ensuring happier and more engaged employees, while reducing turnover and improving workforce efficiency.

Demand forecasting

Boost free cash flow by enhancing sales and minimizing slow-moving inventory, utilizing accurate attribute-based forecasting that accounts for regional trends, historical data, pricing, and sourcing dependencies.

Inventory optimization

Inventory management to prevent overstock and backlogs while maintaining service levels, leveraging predictions of customer behavior, purchasing patterns, and market dynamics to determine optimal safety stock.

Supply chain network optimization

Improve efficiency in freight, logistics costs, warehouse site selection, and SKU configuration. Boost inventory throughput with streamlined freight and logistics turnaround times.

Supply chain risk mitigation

Generate insights to address material, cash flow, and information flow risks across isolated supply, inventory, and cash management systems, using a combination of internal and external data sources.

Automatic call summarization

LLM-GenAI-powered automatic call summarization achieve call summaries for all calls, saving 50% call wrap-up time on average to increase productivity and ensure consistent documentation for efficient resolutions.

Real-time sentiment analysis

Analyze call interactions' sentiment to gauge customer satisfaction levels, enabling real-time corrective actions for improved overall satisfaction.

100% Call scoring

Score all calls consistently, identify areas of improvement, and promote best practices to enhance customer experience, agent performance, and new agent onboarding.

Comprehensive agent insights

Assess agent performance using insights on first-call resolution rate, politeness, call hygiene, and agent comparisons, informing corrective actions as needed.

Business-specific call reason

Prepare agents to identify precise reasons for customer calls. Capture accurate, multi-tiered call-reasons without any human bias. Acquire a better understanding of the motives behind customer calls.

Call center workforce optimization

Optimize staffing with multilingual agents, predict language needs for incoming calls, and route to skilled representatives efficiently.

Dynamic pricing

Dynamic data-driven optimal pricing based on demand elasticity, consumer price perception, competitor pricing, and the most optimal pricing within the threshold of consumer acceptance.

Spend analytics

Uncover negotiating leverage, provide actionable recommendations for savings, and de-risk the supply chain with ML-powered spend analytics.

Credit risk decisioning

Accelerate credit decisions, enhance risk assessments, and improve financial inclusivity using Machine Learning and multiple sources of data for scalability and accuracy.

Staff scheduling

ML-powered workforce management recommends the type and headcount of retail staffing levels based on predicted foot traffic by store location, past track record, and seasonality.

Contract analytics

Identify risks, and improve decisions by reading, analyzing, and comparing commercial contracts using AI to deliver business-critical insights.

Catapulting TMT toward an AI-driven future

TMT

From binary to brilliance: How AI can redefine the TMT landscape?

Unlock new frontiers with pre-built ML solutions

TMT Industry Solutions

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