A leading home improvement retailer faced challenges with handling millions of customer queries on their website. Beyond long wait times, real-time answers proved costly to maintain. With millions of questions each month, any deflection to a LLM-powered chatbot would significantly improve their top and bottom line. Traditional question-answer engines were ineffective for millions of SKUs. In addition, product knowledge was spread across product specs, user manuals, online blogs, images, and videos, making it difficult to manage and retrieve information efficiently.

Daitrix developed an LLM-powered chatbot to enhance customer query resolution. We also implemented a recommendation engine to suggest relevant products based on customer queries. In addition, we enhanced chatbot reasoning and benchmarks to improve accuracy and reduce response times.