Industry Business services

Charting new horizons with AI and ML

AI and ML technologies offer transformative solutions for the business services sector. Through advanced data analytics capabilities, these technologies empower companies to efficiently process and derive insights from vast datasets, enabling informed decision-making and personalized client services. Predictive analytics models forecast market trends and client preferences, facilitating proactive strategies. Moreover, AI-driven automation streamlines operational workflows and enhances productivity and resource utilization. By harnessing the power of AI and ML, businesses can unlock new opportunities for innovation and sustainable growth.

Pre-built ML-powered advantage for business services

Daitrix's ML-powered solutions empower business services companies to stay ahead in a highly competitive landscape by driving revenue growth, reducing costs and risks, and improving operational efficiency.

Boost revenue growth by leveraging advanced data analytics for proactive decision-making, personalized customer experiences, and streamlined operational workflows.

Cut costs through predictive analytics to identify inefficiencies, automate repetitive tasks, and optimize resource allocation to boost efficiency and profitability.

Mitigate risks by analyzing data for early detection of anomalies, forecasting market trends, and implementing proactive risk management strategies.

Improve operational efficiency by harnessing data-driven insights to optimize staffing levels, predict customer demands, automate processes, and reduce manual errors.

Business Services Industry Solutions

New customer acquisition

Identify and leverage existing connections and shared experiences among partners and executives to unlock new opportunities.

Upsell and cross-sell

Identify growth opportunities through look-alike customers within the larger customer base and proactively engage them with personalized offerings.

Churn mitigation

Analyze patterns and signs of imminent churn through declining usage, and quality of engagement to proactively enable tailored retention strategies.

LLM-GenAI capabilities

Leverage LLM-GenAI solutions to enhance operational efficiency, streamline workflows, and improve self-service for customers and employees. Benefit from LLM-powered expert systems, workflow automation, and NLP-based information retrieval, all while ensuring robust data privacy and security.

Agentic AI for operations in business services

Business services companies can use AI to streamline client project tracking, optimize resource allocation, and identify operational inefficiencies. An NLP interface can connect with various systems, improving workflow management and increasing overall operational efficiency.

Agentic AI-powered Employee Engagement and Assistance

AI-powered tools streamline onboarding, training, and benefits optimization, ensuring happier and more engaged employees, while reducing turnover and improving workforce efficiency.

Automatic call summarization

LLM-GenAI-powered automatic call summarization achieve call summaries for all calls, saving 50% call wrap-up time on average to increase productivity and ensure consistent documentation for efficient resolutions.

Real-time sentiment analysis

Analyze call interactions' sentiment to gauge customer satisfaction levels, enabling real-time corrective actions for improved overall satisfaction.

100% Call scoring

Score all calls consistently, identify areas of improvement, and promote best practices to enhance customer experience, agent performance, and new agent onboarding.

Comprehensive agent insights

Assess agent performance using insights on first-call resolution rate, politeness, call hygiene, and agent comparisons, while informing corrective actions as needed.

Business-specific call reason

Prepare agents to identify precise reasons for customer calls. Capture accurate, multi-tiered call-reasons without any human bias. Acquire a better understanding of the motives behind customer calls.

Call center workforce optimization

Optimize staffing with multilingual agents, predict language needs for incoming calls, and route to skilled representatives efficiently.

Quick monitoring and response

Monitor reviews and respond quickly using ML. Amplify positive social proof and stay connected with the reviewer.

Working capital payment term optimization

Mitigate negative reviews

Contain the impact of negative reviews through automation with human first and ML after 48 hours.

Actionable insights

Insights from reviews to help inform strategy to grow business, promote strengths, and take corrective action.

Demand prediction

Analyze multilayered, multidimensional, and large data that might not be apparent to human analysts or traditional models.

Common data model

Leverage common data model that is highly configurable, reusable and pluggable seamlessly across industries, client needs and market dynamics.

Actionable insights

Improve decision-making and help build robust marketing strategies and planning strategically.

Flexible and scalable

Highly flexible and scalable solution for varied data sources. Choice of on-premises or hosted as-a-service deployment options available.

Automated spend categorization and vendor grouping

Automatically classify bulk of the data with speed and accuracy to ensure 98% accuracy in spend visibility and improve strategic sourcing, cost reduction, and efficiency.

Vendor negotiating leverage

Normalize multiple vendor names into a single entity to determine total spend with each unique vendor, creating an opportunity to negotiate volume discounts and more favorable terms.

Industry-specific taxonomy

Organize data in meaningful structures to identify suppliers at multiple levels of a category and broaden spend with a specific supplier to achieve better negotiating leverage.

Actionable savings insights

Automatic recommendation for new actionable savings that allows faster and accurate spend review at an aggregated level or scrutinize spend data at a granular level, with reduced costs and risks.

Risk identification

Mitigate risks from supplier overdependence and excessive suppliers with ML-driven insights and tailored recommendations, enabling stronger supplier diversification and improved operational efficiency.

Improve cash flow

Optimize payment terms and mitigate risks associated with both early and late payment penalties, ensuring a harmonious cash flow ecosystem, and avoiding unnecessary costs or disruptions.

Maximize working capital

Streamline payment terms across a spectrum of vendors, while proactively managing discounts and minimizing discrepancies to ensure consistency and efficiency in financial transactions.

Improve negotiating leverage

Achieve precise vendor identification across all vendors to enhance negotiating leverage, mitigate supplier over-reliance, negotiate terms more effectively, and optimize agreements for mutual benefit.

Industry-specific & ML-driven taxonomy

Gain precise insights within the industry to make informed business decisions, categorize expenditures for better spend visibility, and provide actionable recommendations for cost reduction and risk mitigation.

DSO forecasting

Get accurate cash flow projections and default predictions to improve cash management and collection strategies, and proactively address potential challenges.

Making business services future-fit with AI

Business services

Charting new horizons with AI and ML

Pre-built ML-powered advantage for business services

Business Services Industry Solutions

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